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BankingXP
CUSTOMER EXPERIENCE

Measure 
what matters

BankingXP measures the touchpoints of every experience, as it occurs. From joining the bank, to getting a loan to using your mobile app, and everywhere in between. We'll ask the right questions at the right time across all of your unique customer journeys.
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Solving the biggest challenges
facing banking professionals today.

Of the customers who have permanently stopped using a product after one bad experience.​
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Improve customer satisfaction by capturing and analyzing signals at every touchpoint, predicting behavior, and creating experiences that keep customers wanting more. ​
Of banking professionals feel they don’t have enough information of the right kind of information about their customers.​
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Empower your team to develop financial products customers love. Understand usage, collect contextual feedback, and test concepts that meet and exceed customer needs.
Customers who say they’d promote the bank to others actually do it.​
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Make it easy for your fans to tell the world about your brand.​

Solicit testimonials and track their use with our built-in social media reporting, integrated with every platform.
From instant customer feedback to turn-key NPS® monitoring, BankingXP
makes it easy to listen and take action throughout the customer journey.

Boost customer happiness by listening and taking action.

Distribute branded surveys designed to optimize response rates.

Improve retention and loyalty by monitoring NPS, Customer Effort Score, and other Key Performance Indicators over time.

Analyze feedback as it comes in 24/7 to pinpoint key drivers and revenue impact so you can take meaningful actions.
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Every customer interaction creates an opportunity

Establish listening posts and get custom upsell alerts at every touchpoint.

BankingXP’s advance logic powers open-ended questions, closed-ended questions, nominal questions, Likert scale questions, ordinal questions, and ‘yes’ or ‘no’ questions.

Implement bold change with the confidence that real-time learning empowers iterative innovation and quick course corrections.
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Dig Deeper

Effortlessly explore performance metrics in lending, account openings, member satisfaction, and key demographic trends.

Receive a customized annual goal-setting guide that uses your results to recommend stretch goals for your bank, your branch teams, and your employees.
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Get a FREE customized customer experience assessment in less than 5 minutes.

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Create a culture of customer centricity

Trigger surveys and follow-up actions from your existing business systems.

Empower your teams to make informed decisions and leverage reliable individual score metrics for transparency and accountability.

BankingXP integrations allow you to seamlessly bring survey data into the apps your team already uses.
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Export analyzed and raw data to extract insights that cater to the unique business objectives for your institution.​
Performance Pro
Establish goals, access proven coaching tools and filter only the feedback directly influenced by your staff to manage team and individual performance and incentives.​
FI Strategies
Our consulting partners have been trained on the BankingXP tools and will work with your team to take results to the next level.​

Ready to experience BankingXP?

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